Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at by selecting contact us noting your order number. We'll see what can be done.
Shipping Fees:
ESSENTIAL + ELITE
| WEIGHT (# OF BAGS) | SHIPPING COST |
|---|---|
| Less than 65 lbs (1 bag) | $5 |
| 66 - 131 lbs (2-3 bags) | $10 |
| 132 - 395 lbs (4-11 bags) | $20 |
| Over 396 lbs (12+ bags) | $125 |
RAW
Team Dog Raw orders ship separately on MONDAYS and each order is shipped in its own dedicated cooler for freshness and quality.
| SIZE | SHIPPING COST |
|---|---|
| Each box of 16# | $15 |
| Each box of 24# | $20 |
Additional shipment charges may apply to orders depending on weight and location outside of the continental United States including U.S. Armed Forces addresses.